Privacy Policy taxi66 for Malaysian users

1. Introduction

Welcome to the taxi66 Privacy Policy. We understand that entrusting your personal information to any online platform requires a great deal of confidence. At taxi66 , we take this responsibility seriously and are always committed to ensuring your data is handled in a transparent, secure, and responsible manner.

This Privacy Policy describes our data collection and usage practices when you use the taxi66 platform — whether through our website, mobile app, or any other service channel. This Policy applies to all registered users as well as visitors browsing our website.

By using the taxi66 platform, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns or questions, our support team is available to assist you at any time.

2. Information We Collect

Taxi66 collects various types of information to ensure the services we offer run smoothly, securely, and in line with your needs as a user. Below are the main categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and password
• Identity information (KYC): A copy of your MyKad, passport, or other official identity document for age and identity verification purposes
• Financial information: Bank account or e-wallet details registered for deposit and withdrawal purposes
• Communications: Any messages, complaints, or feedback you submit to our support team

2.2 Information Collected Automatically

• Usage data: Pages visited, games played, session duration, and interaction patterns
• Device information: Device type, operating system, browser version, and screen resolution
• Network information: IP address, general geographic location, and internet service provider (ISP)
• Transaction data: Deposit, withdrawal, wagering, and wins history

Data Category	Example Information	Purpose of Collection
Identity	Name, date of birth, MyKad	KYC & age verification
Relationship	Email, phone number	Communication & notifications
Financial	Bank account, e-wallet	Payment processing
Technical	IP address, device type	Security & fraud detection
Usage	Game history and sessions	Service improvement

3. How We Use Your Information

Every piece of data we collect is used for clear and legitimate purposes. taxi66 uses your information for the following:

• Account management: Creating, verifying, and managing your account on the taxi66 platform
• Transaction processing: Processing deposits, withdrawals, and all financial activities related to your account
• KYC compliance: Verifying your identity and age to meet legal compliance requirements
• Platform security: Detecting and preventing fraud, money laundering, bot usage, and any suspicious activity
• Customer support: Providing technical support and resolving your complaints efficiently
• Service communications: Sending important notifications related to your account, transactions, promotions, and platform updates
• Product improvement: Analyzing usage patterns to improve user experience, platform design, and game offerings
• Legal compliance: Fulfilling the reporting obligations required by applicable laws and relevant authorities

4. Sharing Information with Third Parties

Taxi66 understands that the confidentiality of your information is a trust that must not be taken lightly. We only share your personal data in limited and specific situations as follows:

• Payment service providers: Transaction information is shared with approved payment processors solely to facilitate your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers: Minimal and necessary data shared with game software providers to ensure a smooth and fair gaming experience.
• Legal authorities: taxi66 will disclose required information to law enforcement agencies, regulatory bodies, or courts when mandated by law or a valid court order.
• Identity verification services: Your KYC data may be shared with approved third-party identity verification service providers, solely for verification purposes.

In all of the above data sharing cases, taxi66 ensures that recipient parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than our own standards. We never sell your personal data.

5. Data Security

Protecting your data is not merely a legal obligation for us – it is a core commitment that underpins every technical decision we make. taxi66 implements multiple layers of protection to ensure your information remains secure at all times:

• 256-bit SSL/TLS encryption for all communications between your browser and our servers
• Data encryption at rest for all personal and financial records stored in our database
• Multi-layer firewall and an intrusion detection system that monitors traffic in real time
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive data
• Two-factor authentication (2FA) for all internal staff accounts that handle user data
• Regular security audits by independent third parties to identify and address any system vulnerabilities
• Automatic data backup encrypted and stored in a secure, separate location

6. Cookies and Tracking Technologies

Taxi66 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for the platform to function properly. They manage your login session, keep your account secure, and ensure smooth navigation. Essential cookies cannot be disabled without affecting the platform's core functionality.

6.2 Analytics Cookies

Analytics cookies help us understand how users interact with the platform – which pages are most popular, where users spend the most time, and where they may encounter difficulties. This information is used solely to improve the platform.

6.3 Preference Cookies

These cookies save your preferences such as language settings, display layout, and other personal preferences so you do not need to reconfigure them each time you visit.

You can control and manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality or user experience of the platform.

7. Your Rights Regarding Personal Data

As a taxi66 user and Malaysia resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). taxi66 fully respects and supports these rights:

To exercise any of the above rights, you may contact our customer support team via live chat or our official email. We will process your request within 14 working days and inform you of the decision or action taken.

Please note that in certain situations, limitations apply to these rights – for example, we may need to retain specific data to fulfil legal obligations even if you request deletion. In such cases, we will explain the reason to you.

8. Data Retention Period and Transfer

Taxi66 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for as long as your account remains active
• Financial transaction data: Retained for a minimum of 7 years in accordance with financial reporting and legal compliance requirements
• KYC records: Retained throughout the active account period plus 5 years after account closure
• Support communication logs: Retained for 3 years after the last interaction
• Anonymised analytics data: May be retained for a longer period as it does not contain personally identifiable information

As part of our global operations, your data may be transferred to and processed on servers located outside Malaysia. taxi66 ensures that any such data transfers comply with PDPA requirements and that equivalent protection is applied to your data wherever it is processed.

9. Child Protection

Taxi66 is a gaming platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our systems and close the associated account. Parents or guardians who find that their underage child has registered on our platform are encouraged to contact our support team immediately.

10. Amendments to the Privacy Policy

Taxi66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will:

• Updating the "Last Updated" date shown at the top of this document
• Sending a notification to your registered email address at least 7 days before changes take effect
• Displaying a clear notice on the platform's home page throughout the notice period

Your continued use of the taxi66 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24/7 directly on the taxi66 platform
• Email: [email protected] (response within 24 hours on business days)
• FAQ: Visit page FAQ for answers to the most frequently asked questions

We are committed to addressing every privacy concern you raise seriously and within a reasonable timeframe. Your satisfaction and confidence in our platform are our top priority.